Refund Policy
We want every IPTV Canada member to be fully satisfied. If our service does not work for you, we offer a fair and transparent refund process.
When Refunds Are Granted
We approve refund requests in the following situations:
- The IPTV Canada service is completely non-functional on your device after following our official setup guide and receiving support assistance.
- Our 24/7 support team confirms a server-side issue and cannot restore your service within 48 hours of reporting.
- You were accidentally charged twice for the same subscription period — the duplicate charge is fully refunded.
- You purchased the wrong plan and contact us within 24 hours of payment. We can either switch your plan or issue a refund.
Good to know: Most technical issues are resolved within minutes by our support team. We encourage you to contact us first — a quick fix is often faster than a refund.
When Refunds Are Not Granted
We cannot issue refunds in the following cases:
- Change of mind or deciding you no longer want the service after successful activation and usage.
- Incompatible devices that do not meet the minimum system requirements listed on our website.
- User error during setup that our support team successfully resolves through live chat or email guidance.
- Violations of our Terms of Service resulting in account suspension or termination.
- Refund requests made more than 7 days after the original purchase date.
How to Request a Refund
Follow these simple steps to start your refund request:
Contact Support
Email support@iptv-cad.ca or use our live chat with your account email and order ID.
Describe the Issue
Explain what is not working and list any troubleshooting steps you have already tried.
Support Review
Our team reviews your case within 24 hours and attempts to resolve the issue first.
Refund Decision
If the issue cannot be fixed, your refund is approved and processed within 3–5 business days.
Refund Processing Times
Approved refunds are sent back to your original payment method. Timing depends on your provider:
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card | 5 – 10 business days |
| PayPal | 3 – 5 business days |
| Other Methods | Up to 14 business days |
Note: We do not offer partial refunds for unused time on active subscriptions. If you cancel a 6-month or 12-month plan early, service continues until the paid term ends.
Chargeback Policy
We strongly encourage members to contact our support team directly before initiating a chargeback with their bank or card provider. Unauthorized chargebacks without prior communication may result in permanent account suspension and ineligibility for future IPTV Canada subscriptions.
Our team resolves 95% of billing concerns within the first conversation — reaching out first saves everyone time.
Need Help With Your Account?
Our Canadian support team is online 24/7. Reach out anytime and we will find the best solution for you.
Contact Support →